Read the text through quickly to see what it is about.
Then read again and choose the word that collocates best with the
rest of the sentence.
Listen to check your answers
When in Britain, you must never complain. Complaining is very un-British.
If you are (1) ____________ [ made kept stayed held ]kept
waiting half an hour in a shop,
To be kept waiting. Made to wait
if a bus (2) ____________ [ conductor attendant assistant steward ] conductor
is rude to you, if a waiter brings your food ice-cold - you keep your mouth shut.
(3) ____________ [ hard inflexible firm stiff ] stiff
upper lip is the British way.
Other nationalities might make a
(4) ____________ [ discussion argument quarrel fuss ] fuss
You cause an argument but make a fuss
protest loudly or call for the manager, but not the British.
Remember also that British ears are
(5) ____________ [ simply easily utterly modestly ] simply
not tuned to hear complaints. A friend of mine was a regular
(6) ____________ [ supporter purchaser customer guest ] guest Customers pay but guests don't
at a famous and expensive
London restaurant. Every day at 2:00pm and 9pm the
(7) ____________ [ mature elderly outdated vintage ] elderly
manager would come out
(as he had been doing for the last 37 years),
go from table to table and
(8) ____________ [ inquire query request probe ] inquire
"Did you enjoy your meal?"
For 37 years, hundreds of thousands of properly
(9) ____________ [ raised grown educated brought ] brought Phrasal verb
up English people had replied
to him. "Very much indeed." The man would smile, say "Thank you very much'. and
(10) ____________ [ motion progress stride shift ] progress
to the next table.
One day however, the lunch was so
(11) ____________ [ offensive painful abominable harrowing ] abominable
my friend (Dutch mother ,
Albanian father) decided to tell him the naked truth. So, when the antiquated manager
(12) ____________ [ appeared surfaced descended joined ] appeared
at his table as usual and asked, 'Did you enjoy your meal, sir?' my friend replied: '
(13) ____________ [ Sincerely largely bluntly frankly ] frankly "Bluntly" is not used in direct speech.
not at all. It was appalling.'
To which the manager gave his
(14) ____________ [ customary average commonplace daily ] customary
, obsequious smile, said: "Thank you very much , sir', and moved on , quite
(15) ____________ [ convinced fulfilled satisfied complete ] satisfied
Complete each of these sentences with one of the words in the box below.